Service Agreement with Only Paws! Petcare

Only Paws! Service Agreement

Contact Information:
Email: info@onlypawspetcare.ca
Office: (604) 868-7787
OnlyPawsPetcare.ca

For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more animals.

1. Overview. Client identified below, enters into the agreement with Only Paws! Petcare, its employees, representatives and/or assistants, the contents of the agreement apply to the initial period of time during which services will be rendered, hereinafter referred to as “Service Period,” as well as to any subsequent Service Period in the future. Details of the services to be provided are expressed separately – in writing, orally or both – and may be changed from time to time upon Client's notification and Only Paws! subsequent acknowledgment and agreement. Cost of services are based upon Only Paws! Petcare rates and fees, which are subject to change without notice.

2. Online Registration and Profile. Only Paws! uses a safe and encrypted online system to store client information. This is the clients responsibility to ensure that the system is always up to date and the walkers/sitters will be using the info provided in the system as the ultimate instruction for the home and pet care.

3. Permission to Access. Only Paws! has permission to enter the premises as specified as “Street Address” and “City” in the Client Profile, in order to provide dog walking and pet sitting services for pets during the dates the pet owner requests pet care services. Only Paws! may allow a “dog walker/pet sitter in training” to accompany designated walker/sitter on a visit and will supervise at all times.

4. Requirements. Only Paws! requires that all vaccinations - Distemper combination, Rabies and Bordetella be up to date and remain so while in the care of Only Paws! Titer tests are accepted and encouraged for Distemper/Parvo and Rabies. Puppies require their 3rd (or equivalent) set of shots - unless otherwise agreed upon, nosodes and other exceptions may apply. Dogs must be 100% house trained to go outside, and expected to be able to hold their potty between outings for at least 3-hours for in our-home dog sitting and must exhibit positive social behaviours with other dogs and people. Dogs must be spayed and/or neutered (puppies are an exception) - unless otherwise agreed upon. Non-neutered male dogs must not display hormone aggression and/or fixation towards other dogs, with the tendency to mark in others home. If the above mentioned is not a factor, non-fixed dogs are welcome in our home. Must be in good general health while in the care of Only Paws! (no diarrhea, vomiting, contagious disease, etc.). Only Paws! may request from time to time, a veterinarian letter or vet check-up prior to commencing services.

5. Loss of Animal(s). Only Paws! requires client to maintain legible and accurate identification on pet(s) and have a valid city license attached to their collar or harness, at all times.

6. Fleas. Only Paws! takes reasonable precautions to avoid parasites from being spread within the premises and/or other pets. If your dog has had a past with fleas and ticks, it is requested your dog be on a regular monthly preventative treatment program, while in the care of Only Paws! We are under the belief a healthy dog fed a species appropriate diet are less susceptible to parasites and disease. And therefore it is under the discretion of the owner, and what they feel is best for their pet. I understand if this agreement is not honoured, that all costs in connection with the spread of a parasite, shall be my/ the clients responsibility. If we find fleas/ticks at any point during scheduled care, the Office will contact you to make alternate arrangements.

7. Contagious Disease. If a pet exhibits symptoms of kennel cough, the canine flu or any other highly-contagious disease, including but not limited to prolonged diarrhea, please contact your vet immediately and cancel your pet sitting or daily dog walking service. It will be necessary for anyone whose pet is infected with a contagious virus or disease to produce a note from their vet prior to group and/or in-our home services, showing a clean bill of health before we can safely resume service.

8. Pet Behaviour. Animal behaviour can be unpredictable. If the dog walker/pet sitter is bitten, injured or exposed to any contagious disease from the client's pet(s), the client accepts full responsibility for the cost of any necessary medical expenses. Only Paws! does not accept responsibility or liability for animal behaviour which results in any damage to the pet sitters home and belongings, self-inflicted injury, injury to other animals, injury to a third party or damage to the client's property. For the safety of other pets and general public, Only Paws! cannot take dogs into group settings who show signs of aggressive tendencies. Client confirms their dog is in good health and has not harmed, shown aggression, destructive behaviour, or threatening behaviour toward any person, place or any other dog. If Only Paws! sees fit, a $200 damage deposit will be charged without further notice.

9. Keys/Home Access. If keys are needed to access your home, Only Paws! requires one (1) access fob and one (1) house key to keep on file before service commences. All client keys are coded and kept in a secure lock box.

10. Confirmation of Service Periods. Regardless of whether Client has reserved a Service Period(s) with Only Paws!, it is incumbent on Client to receive an email saying Confirmed from the system in order for the booking to be confirmed. If the Client does not receive such email, we do not have your booking in the system. Please review your confirmation carefully (dates, number of walks/visits, departure and return times for travel reservations) and advise if any changes are needed.

11. Scheduling. Only Paws! is a “reservation service” and requests are filled on a first-come, first-serve basis. While we will make every effort to meet last-minute needs, advance scheduling is strongly recommended to ensure coverage of your dog walking and pet sitting needs. Please kindly use our online system, Precise Petcare, for all scheduling, cancellations or extensions of care. All visits and cancellations will be directly confirmed via Precise Petcare at our regular auto-generated processing time.

12. Cancellations. Only Paws! carefully plans out the schedules and do our best to meet the specific needs of as many clients as possible. We understand that even the best made plans of our clients can change and unforeseen circumstances can arise. Please keep in mind we may have turned away other clients in need of service or altered personal commitments to assist with scheduled visits.

Private Walks. In the event you need to change or cancel a dog walk, we utilize a 48 hour cancellation policy to make certain our clients receive first rate service. This allows us time to adjust our schedule and offer the time slot to another pooch. A full charge applies for cancellations made with less than 48 hours notice. In the event we show up for a scheduled walk and your dog(s) is not at home or unable to join their scheduled walk, a full charge applies. Giving us an opportunity to offer your normally reserved spot to another fur-client.

Group Dog Walks. Group walks where your pooch is guaranteed a re-occurring spot in the pack month-to-month (our OP VIP Package), your pups schedule will be re-confirmed mid-month for the upcoming month giving clients the opportunity to review prior to the billing period. Any changes or cancellations after schedules have been confirmed, and/or we have processed your credit card, is subject to a full walk fee. Please keep in mind we have counted on your dogs regular spot in the group while other requests come in. As much notice as possible is greatly appreciated.

Pet Visits. A minimum of 7 days notice is required for all Pet Visits. Cancellations outside of this will receive a credit towards future services. In the event of an early return from a trip, no refunds are given as we have reserved that time for your pet. Please choose the Home Safe feature from our Dog Walking & Pet Sitting Software (Precise Petcare) when you have returned home safely and back in your care. We look forward to hearing your feedback on how your experience with us went!

13. Visitation Times. We will make every effort to visit during the requested time frame. If an unforeseen situation arises times may be adjusted. We work within a two-hour window of time for all scheduled visits.

14. Inclement Weather. Only Paws! walks rain or shine. Services continue as usual, unless otherwise notified by client in advance.

15. The Outdoors. Dogs are required to be on leash during walks/ the outdoors at all times, with their gear readily available. With client permission, we may at times, visit enclosed areas to let loose off-leash.

16. Dog Sitting. New clients are required to book a full trial night with us, to ensure your dog gets along well with others, and is happy and comfortable in our environment. Dogs that display 'separation anxiety', we highly recommend booking some group dog walks and/or day visits with us, to allow your dog a smoother transition during their stay. Please allow ample time for this process to take place, prior to your travels commencing.

Boarding bookings are reserved on a first-come, first-serve basis, reserved with a 50% non-refundable deposit, in order to secure your dogs space with us. Balance is due (4) four-weeks prior to the first day of service and are non-refundable at this time. Reservations made within (4) four weeks of departure date and/or during peak times, require payment in full to secure your dogs space. Due to the fact we are an exclusive service caring for a small number of dogs at any given time, reservations are only held with a deposit and booking confirmation from the system. Services are billed on a per day/night basis, with no additional charge for pick-ups by 10am on the last day of service. A full day charge applies for pick-ups after 10am. An overnight charge applies for pick-ups after 7pm. Drop-off and pick-up date and times are to be provided at the initial booking stage. We reserve the dates you give us exclusively for your dog, so it's important this information is provided and accurate upon booking. Please ensure you dog has pee'd and poo'd before their arrival, and as a courtesy to other pets and the premises, please have your fur-baby bathed before visiting.

17. Veterinarian Care. We ask before your travels, your Veterinarian Clinic be notified of your departure and return date and documented that Only Paws! will be caring for your pet(s) during your absence. We require a credit card to be kept on file with your Veterinarian Clinic, should a Veterinarian visit be required.

If, in the opinion and at the discretion of Only Paws!, Veterinary care is considered necessary, I/We authorize YOnly Paws! to transport my dog(s) to and from the Veterinary Clinic to seek care and/or treatment. All attempts will be made to contact the pet owner(s) for prior consent.

I authorize Only Paws! Petcare to make any and all decisions with regard to treatment for my dog, if I/We can not be reached. I understand and agree that all costs in connection with, veterinary, medical or other treatment, shall be my responsibility regardless of whether or not the medical treatment decision is one that I would have made myself, or not. I/We understand Only Paws! cannot be held responsible for the results of the Veterinary treatment, or the loss of my/our pet and I/we will assume full responsibility for all payment and/or reimbursement relating to the care of my dog upon my/our return, and for any Veterinary services rendered on my/our behalf.

18. Personal Injury. Client assumes responsibility for any unexpected injuries and disabilities sustained in Only Paws! care caused by clients' pets and/or home, including, but not limited to; bites, scratches, mauls, hazards, etc. Only Paws! generally does not provide service for aggressive animals. If client misrepresents an animals history of aggression, client places Only Paws! at substantial risk and may be liable for significant punitive damages. If any of client's pets exhibit signs or acts of aggression after client enters this agreement, client is obligated to notify Only Paws! of the incident(s) (a) at once if a service period is pending, or (b) upon requesting future service.

19. Accidents. Only Paws! agrees to provide pet sitting, dog walking, pet care, cat visits and other applicable pet care services in a responsible, reliable, caring and trustworthy manner. Accidents can occur beyond ones control, factors such as, but not limited to, age of the dog, breed, existing health conditions, previous injuries, pre-existing conditions, jumping, running, etc. In consideration of the services and as an express condition thereof, the client expressly waives and releases Only Paws! from any and all claims against the company, its owners, employees and representatives, except those arising from negligence or willful misconduct on the part of Only Paws!

20. Access to your home by others. We all want our pets to have all the love and attention they deserve, however for our safety, please inform Only Paws! if other people will be entering your home during your absence. Only Paws! is not liable for the acts of third parties, whether known or unknown. This includes but is not limited to; friends, neighbours, relatives, cleaning services, contractors, or other service persons who enter your residence for any purpose. Our liability insurance will become null and void when others are present in your home. Please inform us of anyone who may have access to your home while you are away. Also notify the person(s) in your home of our visitations so they are not alarmed by our entrance.

21. Payment Terms. Only Paws! requires a valid credit card kept on file with us. Balances are due in full upon receipt of invoice. A charge of 2% applies to overdue accounts.

22. Pictures. Client agrees to have pictures taken of their pets if Only Paws! wants to use them for marketing and social media purposes. The pictures will only be of the pets and no breach of security will be at risk. If you wish to have your pet excluded, please let us know before service begins.

Only Paws! Petcare is fully Licensed, Bonded and Insured. We are also trained in Pet First Aid by "Walks 'N' Wags" Canada's longest standing Pet First aid program.

Referral Rewards Program. We always appreciate your support! To give back our thanks, for every new customer referral to us, you and your referral will receive a $25 credit towards your next visit!

Consent & Waiver:
I/We, the undersigned Owner(s), hereby release, waive and discharge the Owners of Only Paws! Petcare from any and all liability for loss or damage or any claim, suits, actions for damages related to any injury, loss damage, infestation, illness or disease of any nature or kind, occurring to my/our dog(s), while in the care of Only Paws!, except those arising from gross negligence on the part of Only Paws! Petcare. I further understand that due to the way dogs interact with one another, minor cuts, scratches and accidents can occur even though the dogs are carefully supervised at all times. I hereby assume all risks associated with placing my pets at Only Paws! Petcare, including but not limited to activities such as: walking, running, jumping, field trips, car rides, park play, general play with other dogs indoors and/or outdoors.

Our Privacy Policy:
All information will be kept private and confidential. Only Paws! highly respects our clients entrusting us with the care of their home and their pets.

This agreement is valid starting on the date this Service Agreement is signed and whenever Only Paws! Petcare cares for my/our pet(s). Only Paws! reserves the right to terminate this contract at any time before or during its term, if any of the said agreements and/or requirements have not been met - or if we feel a pet is not a good fit.

I have READ, UNDERSTAND, AGREE and ACCEPT to all Terms and Conditions specified above.